If for any reason you are not satisfied with your purchase, our exchange policy provides for the exchange of any non-installed items in the original packaging within 7 business days of delivery.
REQUIREMENTS FOR A SUCCESSFUL EXCHANGE
- Item(s) delivered within the last 7 days.
- Item(s) in the original factory carton(s) complete with all original packaging.
- Item(s) has never been installed or modified while in your possession.
- If your exchange meets the above criteria, please contact your sales representative or call 1-833-249-1717 to request authorization
- Exchanges will be accepted with prior authorization only. Any exchanges received in our warehouse without an issued exchange authorization number will be ineligible
- You will be responsible for the cost of return shipping including insurance for the full retail value of the item(s).
- The item and all parts must be returned in the original packaging, including all wrapping and factory carton.
- The item must be packed exactly as it was shipped. Any variation may result in damage to the piece and could invalidate your exchange
- Installed or customized items are ineligible for exchange
- Shades purchased individually are ineligible for exchange.
- Web special sales are a final sale and not eligible for exchange
- All exchanges will be subject to a 15% restocking fee.
- If you encounter a defect upon delivery in your product, please call immediately, same day of delivery, your sales representative or 1-833-249-17
17 to request a replacement.
- You must submit an exchange request to firstname.lastname@example.org
within 7 days of receiving the product. All exchange requests after 7 days will be denied and closed.
- All merchandise that is exchanged must have a confirmation return number
- Merchandise must be in its original carton, including all packaging materials and accessories, and have no markings or writing on the box.
- Merchandise must not have been installed or altered in any way, including cutting or clipping wires.
- No exchanges will be accepted for any large quantity orders, custom products and special orders, or large project quotes.
- No credit will be issued for any shipping costs (including expedited shipping fees).
- Accessories, down rods, remotes, lamp shades, mounting hardware, Palm Fan Blades…etc., and replacement glass are non-exchangeable.
- We will not be held responsible for any labour costs, which occur as the result of the installation of wrong or defective parts.
- Exchanges made outside of this stated policy may be subject to shipping and restocking fees depending on the situation.
- Any sale or promotional items are final sale
EXCEPTIONS & ITEMS NOT ELIGIBLE FOR EXCHANGE
Unfortunately, under certain circumstances, items purchased from Lando Lighting Online are not eligible for exchange.
These exceptions and items are as follows:
Items sold as final sale (Closeout / Clearance) products
Custom or Special Order Products
Light bulbs, parts, glass, shades, etc
Any item that has been assembled, installed, modified or used in any way
Any item without original packaging
Items delivered/received more than 7 days ago are non-returnable
Expedited shipping and charges for international orders