EXCHANGE POLICY

EXCHANGE POLICY 

If for any reason you are not satisfied with your purchase, our exchange policy provides for the exchange of any non-installed items in the original packaging within 7 business days of delivery.

 

REQUIREMENTS FOR A SUCCESSFUL EXCHANGE 

  • Item(s) delivered within the last 7 days.
  • Item(s) in the original factory carton(s) complete with all original packaging.
  • Item(s) has never been installed or modified while in your possession.
  • If your exchange meets the above criteria, please contact your sales representative or call 1-833-249-1717 to request authorization
 

PLEASE REMEMBER

  • Exchanges will be accepted with prior authorization only. Any exchanges received in our warehouse without an issued exchange authorization number will be ineligible 
  • You will be responsible for the cost of return shipping including insurance for the full retail value of the item(s).
  • The item and all parts must be returned in the original packaging, including all wrapping and factory carton.
  • The item must be packed exactly as it was shipped. Any variation may result in damage to the piece and could invalidate your exchange
  • Installed or customized items are ineligible for exchange
  • Shades purchased individually are ineligible for exchange.
  • Web special sales are a final sale and not eligible for exchange
 

RESTOCKING FEES

  • All exchanges will be subject to a 15% restocking fee.  
 

DEFECTIVE MERCHANDISE

  • If you encounter a defect upon delivery in your product, please call immediately, same day of delivery, your sales representative or 1-833-249-1717 to request a replacement.
 
PLEASE NOTE
Lando Lighting Online, follows all rules and policies, as the Lando Lighting showroom; Exchange Only.
 
 

IMPORTANT 

To ensure your exchange, please make sure the following conditions are met.

  • You must submit an exchange request to info@landolightingonline.com  within 7 days of receiving the product. All exchange requests after 7 days will be denied and closed.
  • All merchandise that is exchanged must have a confirmation return number 
  • Merchandise must be in its original carton, including all packaging materials and accessories, and have no markings or writing on the box.
  • Merchandise must not have been installed or altered in any way, including cutting or clipping wires.
  • No exchanges will be accepted for any large quantity orders, custom products and special orders, or large project quotes.
  • No credit will be issued for any shipping costs (including expedited shipping fees).
  • Accessories, down rods, remotes, lamp shades, mounting hardware, Palm Fan Blades…etc., and replacement glass are non-exchangeable.
  • We will not be held responsible for any labour costs, which occur as the result of the installation of wrong or defective parts.
  • Exchanges made outside of this stated policy may be subject to shipping and restocking fees depending on the situation.
  • Any sale or promotional items are final sale 

 

EXCEPTIONS & ITEMS NOT ELIGIBLE FOR EXCHANGE

Unfortunately, under certain circumstances, items purchased from Lando Lighting Online are not eligible for exchange. 

These exceptions and items are as follows: 

  • Items sold as final sale (Closeout / Clearance) products

  • Custom or Special Order Products

  • Light bulbs, parts, glass, shades, etc

  • Any item that has been assembled, installed, modified or used in any way

  • Any item without original packaging

  • Items delivered/received more than 7 days ago are non-returnable

  • Expedited shipping and charges for international orders